Shipping and return policies for Blue Élan Records

Shipping Info

WHEN WILL I RECEIVE MY MERCH ORDER?

COVID UPDATE: we are still shipping regularly, but all postal carriers are experiencing delays that are outside of our control. Please allow an extra few days to a week or more for your order to be delivered. If your order has been confirmed as shipped and the tracking does not update after a particular location, please be patient as the postal workers are likely working around the COVID lockdown. Your order is still en route.

USA Domestic orders:
5-10 business days for delivery

International orders:
2-6 weeks. 2 weeks is normal, though Customs can cause delays which are out of our control.

*International orders are also sometimes subject to customs fees and VAT taxes that you pay to your government. Please be prepared to pay these fees and taxes when picking up your package. For questions about fees and taxes in your area, please contact your local post office.*

For any questions about your order please email us at answers@theconnextion.com

Return Policy

CAN I RETURN MY MERCHANDISE?

Yes, please follow these instructions:

Any unopened/unworn item shipped to a USA destination can be returned for any reason within 14 days of the shipping date

* Defective items can only be replaced by the same item.

* Wearables may be returned only if they are in new condition (unwashed and unworn).

* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.

* Shipping and Handling fees can not be refunded

* Within 2 weeks of receipt of your return,you can expect to receive a credit for the returned item(s).

* Send Merchandise returns to:

The ConneXtion – BLUE ELAN
9029 Molly Lane
Unit C
Anacortes, WA 98221

**Please include The ConneXtion in the sender address to avoid having your return shipped back to you.

For any questions about your order please email us at answers@theconnextion.com